Terms and Conditions
Prices are quoted in EUR (euros) and are subject to confirmation at date of booking.
Rentals are per property per week (or per night as appropriate) for the maximum number of occupants indicated.
Supplements may apply at Christmas, New Year, Carnival, Easter and other festivals.
Services included in general are water, gas, electricity, pool cleaning, linen, towels (except beach/pool) and maid service.
Additional services or facilities – extra beds, cots, high chairs and food/beverage packs on arrival may be available at extra cost. Satellite TV if offered may provide only a selection of pre-set channels. Use of your own viewing card cannot be guaranteed.
Times of rental – Rentals start at 1600 on day of arrival and end at 1000 on day of departure. If you arrive before the due time you may find the property already prepared. If not, please deposit your luggage and return later (pre-arranged). Please vacate the property by the time specified for departure so it can be made ready for the next arrivals.
Cancellation charges apply. Clients are strongly recommended to purchase comprehensive travel insurance. Among other essentials this will indemnify you in most cancellation circumstances.
Availability is subject to constant change and strictly to confirmation at date of booking.
Payment – 30% non-refundable deposit on booking, balance 45 days before arrival. Rental is payable in full on booking within 45 days of arrival.
Cancellation by you – If you choose to cancel your booking, you will lose all monies paid (more than 45 days before arrival : loss of non-refundable deposit; 45 days or less before arrival up to the day of arrival : loss of full payment). However, we will always attempt to re-let the property on the best possible terms to mitigate your loss but please be aware, particularly in case of cancellations close to the arrival date, that we may be unsuccessful in re-letting even at a discount. If we are successful, a refund will be made to you on the following basis:
If you have paid the full rental, you will receive the rental we are able to achieve on re-letting less an administration fee of 100.00€.
Damage deposit (refundable) – For all rentals, refundable damage deposit (various rates depending on individual property) is required to cover loss or damage to the property. This is refunded 14-21 days following completion of rental unless there is a claim for loss or damage. We reserve the right to charge you for breakages, damages or losses to any property and its contents caused by you.
Cancellation by us – We reserve the right to modify or withdraw any booking due to circumstances beyond our control, for example where fire, flood, theft, damage or any other occurrence renders the property uninhabitable or incapable of providing the facilities or services we offered. In such an event a comparable substitute property will be offered or a full and immediate refund of monies paid. We will consider claims for further compensation for loss or inconvenience as appropriate.
Complaints – In the unlikely event that you feel cause for complaint during the rental you should inform us as soon as possible, whereupon we will do our best to rectify matters as appropriate or necessary. Please be aware that notifying a complaint only after completion of rental may compromise our ability to consider it.
Notes – All information in our promotional media of any kind forms part of these Booking Conditions, including the maximum number and any minimum age of people who can be accommodated and any other conditions stipulated in property descriptions. Distances and measurements are approximate. Facilities are as agreed with property owners and are offered in good faith. No responsibility can be accepted for the climate, the natural or built environment, local conditions, traditions or practices, interruption to or breakdown of any public service and any consequential effect thereof.
Payment may be made by: Cheque or banker´s draft in EUR (euros) or GBP (pounds sterling) calculated at our exchange rate or by transfer to our bank account (details on request)..
We strongly recommend that you become adequately insured as soon as you book your holiday.
FOR YOUR PROTECTION
Payments to FiveStar are deposited into our Clients´Accounts where they remain until payment is made to the supplier of your chosen accommodation or service.
We carry Tour Operator´s Combined Liability Insurance covering Professional Indemnity, Public Liability and Emergency Assistance. All suppliers to FiveStar of holiday accommodation and associated facilities carry insurance covering liabilities to you and undertake to maintain comprehensive health, safety and other standards upon which we insist in our contract with them.
If you are resident in the UK you should carry Form E111 (available from Post Offices) as this confirms your entitlement to medical benefits in kind during your stay in Portugal. Similar benefits may be available to residents of other countries.